VOICE REPAIR
Dial 6-1-1, 1.559.868.6000 or 1.800.682.1878
24 X 7 Trouble Reporting
After hours and weekends: a supervisor will respond when you
leave a voice message in our repair center voice mailbox.
Please report trouble to our repair center via phone for
most expedient response time. Email contact will not trigger the automated repair process and
may delay response.
■
Troubleshoot Your
Telephone Problem
■
What to do if you can't
receive calls from a party outside the Ponderosa network.
■
What may be happening when you can't
receive calls from a party outside the Ponderosa network?
View call
completion graphic.
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INTERNET TECHNICAL SUPPORT
Dial 1.800.903.1444, or
e-mail
support@netptc.net
Business Hours:
24 X 7 (except major holidays).
Helpful Tools:
■
Ponderosa Internet Speed Test
■
Troubleshooting Slow Internet–Common Causes
■ Internet
Frequently Asked Questions
■
Get
Back to Full Access
■
Email server settings are mail.netptc.net for incoming & outgoing
POP mail
servers.
SECUREIT PLUS SUPPORT
1.877.373.3320 or
e-mail:
info@securitycoverage.com
TRIPP-LITE POWER
SURGE PROTECTOR SUPPORT
1.773.869.1234 or
e-mail:
techsupport@tripplite.com
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